Welcome to the Soul Shop.

Full refunds are available for full price merchandise returned within 30 days of purchase, unopened, unwashed, with tags attached.

There are no refunds or exchanges for sale merchandise. All sales are final for merchandise purchased with a coupon code or during any sales events.  

• Items can be returned to any SoulCycle studio.

• We are unable to do exchanges at the SoulCycle studios. In lieu of an exchange, our team will help you with the return and placing a new order. 

• If you checked out online under your SoulCycle account, a staff member can easily look it up in your purchase history!

• If you do not have a SoulCycle account and checked online out as a guest, you must have the full receipt present when making your return.

• Was this item a gift? You can still return! We just need the full receipt to issue the return.

• Don't live near a SoulCycle? Reach out to soulshop@soul-cycle.com to request a return shipping label to send back to our warehouse. Please allow a 3-5 business days after receipt for our warehouse to process and inspect the return, before a refund can be issued.  

• After the return is processed, you will receive refund to the original payment method. 

• Questions? Reach out to soulshop@soul-cycle.com.

We are pleased to offer standard shipping options via FedEx. Please see below for delivery and pricing information. 

FedEx Home Delivery (5-7 business days) $5.99

In light of the current uncertainty surrounding the outbreak of COVID-19, we are taking increased measures to prioritize the safety of our customers, employees, and partners. We want to reassure our Soul Shop customers that we are taking all necessary steps to follow the World Health Organization and local authorities’ guidelines to maintain the health and wellness of our community during the shipping and handling process.

What measures are employees taking to reduce the risk of virus exposure? 

Our warehouse employees have been practicing social distancing and performing morning temperature checks since March 17, to lessen the chances of virus exposure and subsequent order delays.

What increased sanitation measures have been put into place? 

Multiple new sanitizing stations have been installed in all picking and packing work areas. Warehouse employees are required to sanitize their hands several times a day. In addition, they are required to wear gloves upon entering the warehouse and change gloves multiple times per day, sanitizing their hands in between each change. 

What measures have been taken to decrease contact in the shipping and delivery process? 

Our warehouse has implemented a no-contact exchange with FedEx. Packed boxes are to be placed on a skid, and a machine delivers the skid directly into FedEx trailers, eliminating any person-to-person contact.