Yes. Creating an account offers a seamless way to update your contact information, keep track of your rides, your purchases, challenges, milestones, birthday celebrations and so much more. Adult riders can create an account online, in-studio, or by calling a studio. Riders under 18 years old in the USA and UK can create an account in the studio, provided their parent or guardian is present.

Cycling shoes that clip into the pedals are required at SoulCycle. Clipping in offers a more secure and safe position which enables the cyclist to work much more efficiently. Pedal strokes become more powerful and allow you to target the correct muscle groups.

You are of course welcome to bring your own though, however all shoes must be clipped into the pedals. We offer shoe rentals in all sizes in all of our studios for a fee of $4.00 (US only), however if you’d like to purchase your own, we recommend our Legend 2.0 Cycling Shoe, or any cycling shoe with "Look Delta" cleats. Our pedals can also accommodate Shimano Delta Cleats (“SPD” cleats).

If it's your first time with us, we recommend arriving at least 15 minutes before your class. Please note, that if you have not signed in 4 minutes before the class starts, your bike may be released. If you are running late please give the studio a call,once class has started, we can let riders into class up to 10 minutes late.  

We suggest sporting a tee or tank on top and form-fitting pants or shorts on the bottom. All riders are required to wear a shirt and cycling shoes that can clip into the pedals. 

When you arrive at the studio, check in with the front desk. The studio crew will help you check-in for your bike. If this is your first time riding with us, our studio crew will give you a tour of the studio, and set up your bike with you. For more information, click HERE.

SoulCycle is a full body indoor cycling workout. We ride to the beat of the music and incorporate upper body exercises into our workout.

One of the best things about indoor cycling is that it can be adapted to any fitness level. With the ability to adjust the resistance level on the bike, the workout can suit each rider's abilities. With every class comes increased confidence and strength, so we encourage first timers to go at their own pace and have fun.

We recommend you check in with your primary care physician before riding at SoulCycle to assess what’s best for you. If you need assistance with setting up your bike or making adjustments, please reach out to our Studio Crew and they’ll happily assist you. 

Yes! As a beginner, the bike and the bike seat require a little getting used to. We offer bike cushions in every studio to reduce any discomfort. In a short period of time you won’t necessarily need either. 

Yes, each new rider must create an account and fill out a New Rider Waiver Form (available in studios) before their first class. You are able to book up to five bikes in a single SoulCycle class per account, and up to three bikes in a single 60-minute SoulSurvivor per account. Please note that classes are not transferable to other rider accounts.

Minors who are at least 12 years of age, meet the minimum height requirement of 4'11", and who have submitted a Minor New Rider Waiver Form signed by a parent or guardian may sign up for SoulCycle classes online in the US and the UK. A parent or guardian must be present in the studio at the time the waiver is signed. Waivers signed outside of the studio or via phone will not be accepted. All riders between the ages of 12-17 are required to be accompanied by an adult at all times. We do not permit children under the age of 12 in the studio for safety reasons. 

We do not offer childcare services at the studio. 

All SoulCycle studios have lockers with built in, easy-to-use locks. We also have separate changing rooms, complete with toiletries and, in most cases, showers. Please note that we are not responsible for lost or stolen items. 

Not a problem. Let our Studio Crew know, and they will help you open your locker.

Yes! We sell water in the USA for $5.50. We also have filtered water fountains at the studio if you need to fill up. Our UK studios offer complimentary water stations and reusable bottles to rent at £2. 

• All riders must sign a waiver prior to their first ride.

• You must check-in to your booked class either on the app or when you arrive at the studio prior to the class start time.

• If you’re running late, you may utilize our digital check in option to hold your bike. In the event that you cannot check in via the mobile app, please call the studio and let us know that you’re on your way. The front desk will hold a bike for up to 10 minutes after class begins, though we cannot guarantee the rider will be given the bike they signed up for.

• Riders who are more than 10 minutes late will not be admitted into class.

• We reserve the right to release any bikes that are not checked in for 4-minutes before a class begins. 

• If you can’t make class, you may cancel your class reservation and return it to your account. You must unreserve by 5 PM the night prior to the class. If a rider does not cancel their bike by 5 PM the night prior to class, they will be charged for it. Riders can cancel their class booking by logging into their profile online or calling any local studio directly.

• Riders who are enrolled in our Soul Renew membership who wish to cancel a class must unreserve by 5PM the night prior to the class.

• We are not responsible for any items that are lost or stolen at our studios.

• If a rider is planning on leaving class early, we ask that they please tell the Instructor ahead of time.

• Please leave your cell phone in your locker or with the studio crew. In the event of an emergency we ask that you let the studio crew know and they will notify you of any urgent messages. 

• All smart watches should either be turned off or be switched to theater mode to prevent any distractions during class. 

• Please limit the amount of talking during. High-fives and encouragement are welcome, however conversations in the room can be distracting to other riders who are focused on their ride.  

• We ride close together so we can feel each other’s energy. That being said, your neighbor does not want to feed off your odor. Please wear freshly washed clothes, wear deodorant and freshen up after class with our amenities. 

• All are welcome here. Please treat your neighbor to the left and to the right of you with respect. Treat our front desk and studio crew the way you would like others to treat you.

• There’s a seat for everyone here. There is a direct correlation between your energy and your neighbor's ride. We look to the front row to guide us on our journey; if you would prefer to do your own thing we ask that you sit in the back row and go at your own pace. Your place in the pack matters. 

• We do not offer pet sitting services at the studio and we cannot allow unattended pets in our locker rooms.

Please leave your cell phone in your locker or with the studio crew. In the event of an emergency we ask that you let the studio crew know and they will notify you of any urgent messages. 

Soul Early is an optional scheduling feature that lets you book a bike early. Soul Early is not a class or series of classes. After you buy a class or a series of classes, you may also purchase a Soul Early credit which allows you to book your bike early – on Sunday at noon instead of Monday at noon for the following week. Soul early credits are $15 per class.. Soul Early is an optional feature. You do not need to purchase Soul Early in order to purchase or book a class or series of classes. The fee for the Soul Early feature is separate from whatever you pay for your classes and will not be returned or refunded unless SoulCycle cancels the class, or you wish to be refunded in the event of an instructor change. 

Yes! Soul Renew is our monthly subscription membership feature that automatically refills your classes every month at a reduced price. Class packs are available in sets of 4, 8, 12, and 16. You can check out more about Soul Renew HERE. 

Yes, we do! You can purchase a gift certificate HERE or in any of our studio locations.

If you already have a gift certificate, check your balance HERE.

All gift certificates are distributed by a third-party vendor, Buyatab. If you have any questions regarding gift cards purchased online or e-sending, please contact info@buyatable.com or soul@buyatab.com. Our customer service department at yoursoulmatters@soul-cycle.com can only clear holds and transfer gift certificate amounts.

Yes. You can use a gift card to purchase classes, class packs, and apparel and accessories in the studio and online. Please note: gift cards are not redeemable for refunds and all classes have an expiration date from time of purchase. 

Yes. At SoulCycle, you can purchase classes as well as gift cards. Purchasing a single class or class packs are to be used for classes, only. You cannot give classes to another as a gift (i.e. convey ownership). Please note that the classes do expire. The expiration dates are posted in the descriptions of the class or series of classes. 

Great question. Unfortunately, we cannot extend class pack series. Please note that class pack series are specific to the region they were purchased in and are non-transferable.

No. When you buy a class, you are only entitled to use that class to book a bike in a particular studio at a particular time. You cannot redeem your class for cash.

No. When you buy a class, you are only entitled to use that class to book a bike in a particular studio at a particular time. You cannot redeem your class for merchandise.