General
Do you offer a monthly membership?
No. SoulCycle does not offer memberships. It does not require any long-term commitment. Rather, you can buy as many or as few classes as you like. If you want to buy one class, that's fine. But, if you're riding regularly, our larger series offer a price discount. To see our class pricing, click HERE.
Do you offer gift certificates?
Are classes different from gift cards?
Yes. At SoulCycle, you can purchase classes as well as gift cards, but they are not the same thing. Unlike gift cards or gift certificates, classes are for our rides only. You cannot give classes to another as a gift (i.e. convey ownership) and the classes do expire. The expiration dates are posted in the descriptions of the class or series of classes. If, however, you get jammed up and cannot book a ride in time, just give us a call, stop by the studio or e-mail us and we can help.
Can I redeem a class and get cash back?
No. When you buy a class, you are only entitled to use that class to book a bike in a particular studio at a particular time. You cannot redeem your class for cash.
Can I redeem a class for merchandise?
No. When you buy a class, you are only entitled to use that class to book a bike in a particular studio at a particular time. You cannot redeem your class for merchandise.
What if I can't do everything in the class? I haven't worked out in a while.
One of the best things about indoor cycling is that it can be adapted to any fitness level. With the ability to adjust the resistance level on the bike, the workout can suit each rider's abilities. With every class comes increased confidence and strength, so we encourage first timers to go at their own pace and have fun.
How is SoulCycle different from the cycling classes offered at my gym?
SoulCycle is a full body indoor cycling workout. We ride to the beat of the music and incorporate upper body exercises into our workout.
How many calories are burned per class?
It depends on the weight of the individual and the amount of exertion used. Research indicates that on average, indoor cyclists can burn from 500-700 calories in a vigorous 45-minute workout.
Can I ride if I am pregnant?
We have had many pregnant women who are able to ride right up until their due date, but we recommend you check with your doctor before riding at SoulCycle.
Is there any way to make the seat more comfortable?
As a beginner, the bike and bike seat require a little getting used to. During this phase, it sometimes helps to wear padded bike shorts or use a cushioned gel seat. In a short period of time you won't necessarily need either.
Do cycling shoes really make a difference and if so, what type should I get?
Cycling shoes offer a more secure position in the pedals enabling the cyclist to work much more efficiently. Pedal strokes become more powerful and allow you to target the correct muscle groups. We recommend "Look Delta" cleats for our bike pedals, but SPDs will also work.
My friends and I want to take our first class together. Do we need to create our own accounts to sign up?
Yes, each new rider must create an account and fill out a New Rider Waiver Form (available in studios) before their first class. You are able to book up to five bikes in a single SoulCycle class per account, and up to three bikes in a single 60-minute SoulSurvivor per account. Please note that classes are not transferable to other rider accounts.Minor Waivers: Riders in the USA between the ages of 12 and 17, and riders in Canada who have not reached the age of majority in the province in which they are riding, must have a parent or guardian sign their waiver in studio.
Do you have childcare in the studio?
No. Unfortunately, we don't.
Do you have locker rooms?
All SoulCycle studios have lockers with built in, easy-to-use locks. We also have separate changing rooms, complete with toiletries and, in most cases, showers.
Do you have water or do I have to bring mine?
We sell water in the USA for $5.50. We also have filtered water fountains at the studio if you need to fill up.
What are your studio rules?
All riders must sign a waiver prior to their first ride.
We reserve the right to release any bikes that are not signed in for 4-minutes before a class begins. In order to hold the bike, we ask that riders call the studio to let us know they are on their way if they are running late. The front desk will hold a bike for up to 10 minutes after class begins, though we cannot guarantee the rider will be given the bike they signed up for. Riders who are more than 10 minutes late will not be admitted into class.
In order to cancel a class reservation and return it to your account, you must unreserve by 5 PM the night prior to the class. If a rider does not cancel their bike they will be charged for it. Riders can cancel by logging into their profile online or calling any studio directly.
We are not responsible for any items that are lost or stolen at our studios.
If a rider is planning on leaving class early, we ask that they please tell the Instructor ahead of time.
What is Soul Early?
Soul Early is an optional scheduling feature that lets you book a bike early. Soul Early is not a class or series of classes. After you buy a class or a series of classes, Soul Early lets you book your bike early – on Sunday at noon instead of Monday at noon for the following week – for a non-refundable fee of $15 per bike. Soul Early is an optional feature. You do not need to purchase Soul Early in order to purchase or book a class or series of classes.Soul Early only lets you book your bike early and cannot be used toward a class or class series. The fee for the Soul Early feature is separate from whatever you pay for your classes and will not be returned or refunded unless SoulCycle cancels the class, or you wish to be refunded in the event of an instructor change. More questions about anything else SOUL-related? We're here for you! Just email us at yoursoulmatters@soul-cycle.com.
Buying Online
Online Purchase FAQs
Can I cancel or modify my order after it has been placed?
Once an order is placed, it cannot be canceled or modified. This includes adjustments to size, color, or any other changes to the item that was ordered.
Can I get a refund for merchandise purchased during sales events?
There are no refunds or exchanges for sales merchandise. All sales are final for merchandise purchased with a coupon code or during any sales events.
Can I get a refund for merchandise purchased at full price?
Full refunds are available for full price merchandise returned within 30 days of purchase, unopened, unwashed, with tags attached.
Safety FAQs
What measures are employees taking to reduce the risk of virus exposure?
Our warehouse employees have been practicing social distancing and performing morning temperature checks since 3/17, to lessen the chances of virus exposure and subsequent order delays. Due to this, orders may take longer to process. Please allow for 8-10 business days prior to shipping.
What increased sanitation measures have been put into place?
Multiple hand sanitizing stations have been installed in all picking and packing work areas. Warehouse employees are required to sanitize their hands multiple times a day. In addition, they are required to wear gloves upon entering the warehouse.
What measures have been taken to decrease contact in the shipping and delivery process?
Our warehouse has implemented a no contact exchange with UPS. Boxes are placed on a skid, and a machine delivers the skid directly into UPS trailers. This eliminates any person to person contact.
How do I use my gift card to purchase a class?
Gift cards are not currently available for purchase or use. We apologize for any inconvenience, and will have them back up and running soon.
Returns
Return FAQs
Need to make a return?
There are three different methods of purchasing retail items at SoulCycle: in-studio, our website or app, and Instagram Shop. Return policies vary depending on the method of purchase. Please see our helpful guidelines for making a return below!
FOR IN-STUDIO PURCHASES:
Items must be returned within 30 days of purchase, unwashed and unworn with tags still on.
Items must be returned to any SoulCycle studio.
If you purchased your item under your Soul account, a staff member can easily look it up in your purchase history!
If you do not have a SoulCycle account and checked out as a guest, you must have the full receipt present when making your return.
Was this item a gift? You can still return! We just need the full receipt to issue the return.
Upon return, you will receive a refund to the original payment method.
Questions? Reach out to soulshop@soul-cycle.com.
FOR WEBSITE or APP PURCHASES:
Items can be returned to any SoulCycle studio.
We are unable to do exchanges at the SoulCycle studios. In lieu of an exchange, our team will help you with the return and placing a new order.
If you checked out online under your SoulCycle account, a staff member can easily look it up in your purchase history!
If you do not have a SoulCycle account and checked online out as a guest, you must have the full receipt present when making your return.
Was this item a gift? You can still return! We just need the full receipt to issue the return.
Don't live near a SoulCycle? Reach out to soulshop@soul-cycle.com to request a return shipping label to send back to our warehouse. Please allow a 3-5 business days after receipt for our warehouse to process and inspect the return, before a refund can be issued.
After the return is processed, you will receive refund to the original payment method.
Questions? Reach out to soulshop@soul-cycle.com.
First Ride
Do you have locker rooms?
All SoulCycle studios have lockers with built in, easy-to-use locks. We also have separate changing rooms, complete with toiletries and, in most cases, showers.
Do you have water or do I have to bring mine?
We sell bottled water in the USA for $5.50. We also have filtered water fountains at the studio if you need to fill up.
Do I need to create an account?
Yes. It's important for us to know who's riding with us and to have your contact information. Adult riders can create an account online, in studio, or by calling a studio. Riders under 18 in the USA, or riders in Canada who have not reached the age of majority in the province in which they are riding, can create an account in studio provided their parent or guardian is present.
Do I have to have my own shoes?
No. We offer shoe rentals at all studios in the USA for $4. You are of course welcome to bring your own though. We recommend Look Delta clips, but our pedals are also SPD compatible.
How early should I come?
If it's your first time with us, we recommend arriving at least 15 minutes before your class. Please note, that if you have not signed in 4 minutes before the class starts, your bike may be released. If you are running late please give the studio a call, but please note that due to COVID-19 safety concerns, there will be no late entry allowed. Once the studio door closes and class starts, we will not be able to let any additional riders in.
What do I need to wear?
We suggest sporting a tee or tank on top and form-fitting pants or shorts on the bottom.
How does it work when I get there?
When you arrive at the studio, check in with the front desk. The staff will help you sign-in for your bike, give you a tour of the studio, and set up your bike with you. For more information, click HERE.
SuperSoul
Do I have to use SuperSoul for every class?
Not at all! You can use classes from your SuperSoul series whenever you wish (a.k.a, for that always sold-out 9:30am) and then continue to book with your regular series for other classes you’d like to book at noon on Mondays.
How do I book?
Our SuperSoul concierge will handle all your bike booking needs! Just email your class requests to SuperSoul@soul-cycle.com with the class time, date, instructor, studio and your bike preference. While we can’t guarantee specific bikes, we do our very best to make sure everyone gets a bike they love!
Can I cancel on my own?
Definitely. SuperSoul bikes can be cancelled through the SoulCycle app or website, just like regular classes. You can also email the SuperSoul concierge if you’d like them to cancel a bike for you.
What’s the cancellation deadline?
The deadline to cancel any class is 5:00pm the day before the class.
Can I have two separate packages?
Yes! Many riders use a SuperSoul package for classes they’d like to guarantee ahead of time and a regular series for classes they book themselves on Mondays at noon.
Can I book multiple bikes in one class?
Yes, you can! Your SuperSoul series allows you to book two bikes per account per class. If you have a special event—a birthday, or an anniversary, etc.—reach out to our SuperSoul concierge and let them know. We’ll work with you to make your day special; celebrations are kind of our thing.
Can I request a specific bike?
Yep! With so many people often requesting the same bikes, we can’t always honor exact bike requests, but we do our best to get the bike you ask for. If we can’t, we’ll find one that makes you just as happy—promise.
How far in advance can I book?
Bikes can be booked anywhere from 4-6 weeks in advance. We’ll send you an email announcing the start of the next booking window and you can send in any requests for that window on the Monday prior at 8am.
Do the classes expire?
Our SuperSoul package is good for one year from its date of purchase.
Is this a membership?
SuperSoul is not a membership and its privileges can only be honored with an active SuperSoul series.
Can I book my own classes?
SuperSoul classes are booked through our SuperSoul concierge. Let us do the hard work for you!
SoulBeat
What is SoulBeat?
SoulBeat is a post-ride recap that shows how you connect with the music during your ride. It combines the music from your class with data from your bike to show you:
Your Beat Match (a.k.a. how often you rode with the beat of the music)
Stats like power and distance
Your “rode home to” song
Your Soul milestones (motivation for your 100th or 1,000th ride!)
Where is SoulBeat available?
*SoulBeat is not active any studios. We look forward to getting it back up and running when we return to an active reopening status.
How does SoulBeat calculate my data?
Every bike participating in SoulBeat has a discreet power meter on the crank. This meter will capture a power and cadence measurement within 2% accuracy!
Does the arms portion of class impact my SoulBeat stats?
Your Beat Match is not impacted by what happens during the arms series. However, if your instructor includes pushes during the arm section, we’ll include those in your power and cadence calculations.
How can I increase my power number?
There are three ways to increase your power wattage: add more resistance, increase your cadence, or both. While you increase your average power, try to also keep your Beat Match high.
What if I have more questions or feedback about my SoulBeat data?
We’re here to help! Let us know if you have any questions so that we can continue to improve SoulBeat for all riders.
SoulCycle on the go
SoulCycle on the go
