At SoulCycle, we are a pack—we look out for each other.
So when it came down to putting new safety measures in place, we went above and beyond the guidelines. The cleanliness of our studios and the health and safety of our community has always been our top priority but now even more so. We’re leveling it up.
Click on the icons below to see the details of our new plan, but keep in mind this is just a start. We’re constantly fine-tuning and updating this page with the latest—so you can always check back here.
For the safety of all our pack members, masks will be required for everyone in all shared spaces like the lobby, locker rooms, etc.
If you’re fully vaccinated against COVID-19, you can take your mask off while riding in our indoor studios. But please feel free to continue to wear your mask if you feel more comfortable that way. No rush. No pressure.
If you are at a SoulCycle Outside location, no masks are required (except for the SoCal region).
We set the tone for our industry with our safety standards and even though we are on the other side of the pandemic, we continue to make upgrades. Your safety is our main concern and we act on it. See below for all the changes we have made and please know that this list is constantly evolving.
Staff uses a disinfectant proven to kill viruses like COVID-19 in all common areas before and after check-ins—with a heightened attention to bikes, weights, and all high-touch surfaces after every class.
After every class, we disinfect doorknobs, handles, rails, light switches, sanitizing stations, lockers, bathrooms, sinks, toilets, benches, locker keys, the front desk, keyboards, computers, phones, and instructor equipment.
After every class, every bike in the studio is thoroughly disinfected—even if it was not used.
After every class, all weights on bikes are also thoroughly disinfected—even if they were not used.
Shoes are rotated so that they’re never worn two classes in a row. We’re only renting them out once they’re entirely disinfected and dry.
Our studio crew is required to wear face masks during their shift in all common areas. Each studio will adopt the local guidelines.
Our new filters clean the air with PECO air-purification tech, which is FDA approved for its performance and use in helping to destroy the COVID-19 virus.
The new disinfectant allows us to spray more evenly, including hard-to-reach areas, clings to every surface it coats, and is proven to kill viruses like COVID-19. Staff is using this on surfaces in all common areas before and after check-ins, with a special attention to bikes, weights, and all high-touch surfaces after every class.
For those who love riding SoulCycle Outside classes, our pro tip to you is—layers.
Dress weather appropriate and try to incorporate layers that you can add on when it’s
cold outside or take off when you feel the heat during warm-up. Before signing up to the outdoor exercises, please check in with your doctor to review any special precautions you may need to take.
Every staff member and instructor is required to undergo a symptom screening before their shift. When necessary, we follow our elevated temperature protocol.
Before coming to the studio, you must sign a Health Declaration stating that you agree to the health and safety parameters put in place by our governments. You’ll be able to do this in your app before checking in. If booking multiple bikes, each rider must sign a Health Declaration. To make this process easier, we encourage all riders to book their bike with their own account.
To limit hand-to-hand contact, we’re removing gum, q-tips, and complimentary phone charging. Hair ties, razors, and individually-wrapped ear plugs will be behind the desk, available upon request.
During this time, we’re strictly enforcing our cancellation policy. If you need to, please remember to cancel by 5pm the evening before class.
Motion-activated stations will dispense sanitizer with a higher alcohol concentration—one station at the lobby entrance, and one by the studio door.
Our staff will work to get riders in and out of studios, while maintaining social distancing practices. To help, floor markers will indicate a safe distance in the lobby, locker rooms, and bathrooms. We ask that you avoid waiting for class in these high-traffic areas, and consider waiting outside or in your car if you’re comfortable and weather permits it.
Please only use lockers that are marked available so they’re never used two classes in a row. After every class, used lockers will be disinfected. We’re also adding more lockers as we increase capacity.
We highly suggest bringing only the necessities.
We strongly urge you to bring your own water or purchase Flow Water from the studio.
Keep to the right when entering and exiting the studio.
We will continue to provide sanitizing wipes at the entrance to our studios for you to use.
You’ll see many bikes in the room, but most will be empty to maintain social distancing practices. To keep yourself and other riders safe, please use your assigned bike only.
Learn how to set your bike up here to avoid contact with staff. If you still need assistance, staff will demonstrate setup on the podium bike.
To uphold social distancing practices, we won’t be celebrating birthdays during class. Don’t worry: We have other plans in store to celebrate your big day.
Showers are open as of June 1, with a few exceptions (see below). For the time being, available amenities will include shampoo, conditioner, shower gel, body lotion, and face wash.
Showers remain unavailable at: CTCY, SAMO, TRI, WCRK
If you forget your combination, please wait until there are no other riders at the front desk to have your locker unlocked by staff.
We won’t be allowing riders to try items on before buying, but will still accept returns. If a rider does return an item, we won’t put it back on the floor until deemed safe by apparel industry standards.
In addition to our current in-studio guidelines, the following safety measures are being put into place to ensure the health and wellness of our riders and staff:
Mask policies vary by region and studio. At the minimum, masks are required in all common areas—that means face coverings must be worn any time you are not clipped into your bike. Please refer to the SoulOutside landing page for the latest information regarding your studio.
Headsets provided by SoulCycle will be sanitized using top-grade disinfectant proven to kill viruses like COVID-19 between uses. If you would rather bring your own headphones, note that they must have a 3.5mm mini connector in order to be compatible with our audio system.
Our regular in-studio seating will not be available. We will provide benches for riders to change their shoes before and after class.
We’ve put a lot of changes in place—with details beyond what you see here. The way our new safety process will be most effective is when we all make sure to do our part in it.
Aside from respecting the safety guidelines put in place by the government, we ask that every member of our Soul Fam takes the Soul approach: Go above and beyond for each other.
Please make sure to practice social distancing when in close, shared spaces like locker rooms and bathrooms. Follow the markers placed around the studio to maintain a safe distance.
If you have a cough, fever, or symptoms of COVID-19, please do not come to the studio until you are symptom free for three days.
If you have tested positive for COVID-19, or have knowingly come into close contact with someone who has, we ask that you do not come to the studio for 14 days or until you’ve tested negative for COVID-19.
If you feel unwell or have any concerns about coming in to ride, please stay home and stay safe.
We’re encouraging riders and staff to limit person-to-person contact, including hugs & high fives. Community and love is in our DNA—but right now, the best way to show love is by keeping distance.
It might be a bit overwhelming at first. But trust us: As soon as that first song starts playing, you’ll find yourself in that familiar place you know and love. That sanctuary you’ve needed is even safer now—and we can’t wait to welcome you back.