Welcome to the Soul Shop.

Full refunds are available for full price merchandise returned within 30 days of purchase, unopened, unwashed, with tags attached.

There are no refunds or exchanges for sale merchandise. All sales are final for merchandise purchased with a coupon code or during any sales events.  

• We are unable to do exchanges at the SoulCycle studios. In lieu of an exchange, our team will help you with the return and placing a new order. 

• If you checked out online under your SoulCycle account, a staff member can easily look it up in your purchase history!

• If you do not have a SoulCycle account and checked online out as a guest, you must have the full receipt present when making your return.

• Was this item a gift? You can still return! We just need the full receipt to issue the return.

• Don't live near a SoulCycle? Reach out to soulshop@soul-cycle.com to request a return shipping label to send back to our warehouse. Please allow a 3-5 business days after receipt for our warehouse to process and inspect the return, before a refund can be issued.  

• After the return is processed, you will receive refund to the original payment method. 

• Questions? Reach out to soulshop@soul-cycle.com.

We are pleased to offer standard shipping options via FedEx. Please see below for delivery and pricing information. 

FedEx Home Delivery (5-7 business days) $5.99