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Soul Early FAQS

What’s Soul Early?

Soul Early is an optional scheduling feature that lets you schedule classes up to two weeks in advance for an additional fee of $15 per bike. 


When can I book with Soul Early?

Soul Early bookings go live on Sundays at noon. 


Is Soul Early available at all SoulCycle studios?

Soul Early is available at all US, Canada, and London SoulCycle studios with the exception of The Hamptons.


Is Soul Early a membership?

Nope. Soul Early is an optional scheduling feature anyone can opt to use whenever they want to breathe easy and beat the Monday rush. For more info—see our Terms & Conditions. 


Is Soul Early a class or class series?

Soul Early is not a class or a series of classes. It’s a scheduling feature that enables you to book your bike early for a $15 fee.


How does it work?

Starting Sunday at noon, use the schedule in your SoulCycle app to find the studio, class, and instructor you want up to two weeks in advance. If it has a "reserve early" button—give it a click, choose your bike as normal, and check out. 


How can I earn Soul Early bookings for free?

Ride 15 times in a month and get three complimentary Soul Early bookings dropped in your account to use the following month. 


Most classes will count as one ride toward your total, but a SoulChallenge class will count as two. 


Are the complimentary Soul Early bookings I earn usable in all studios?

Your complimentary Soul Early bookings can be used anywhere except our Hamptons studios.  


How do I redeem the complimentary Soul Early bookings I earn?

You can redeem your three complimentary Soul Early bookings when you book your classes in the SoulCycle app—or email us at yoursoulmatters@soul-cycle.com


Do the complimentary Soul Early bookings I earn expire?

Yes—so be sure to use them. The complimentary Soul Early bookings you earn must be used within 30 days from the date they were placed in your account. Any unused booking(s) will expire on that date. 


Can I transfer the Soul Early bookings I earn to other riders?

Your Soul Early bookings are non-transferable. You earned them—so enjoy them.


Is my purchase of Soul Early returnable or refundable?

The Soul Early $15 fee can be refunded if your class is cancelled by SoulCycle or in the event of an instructor change. In all other cases, it is nonrefundable.


Is SuperSoul different than Soul Early?

Yes! SuperSoul is SoulCycle’s concierge booking service. Our team will personally book your classes up to 6 weeks before spots open—giving you priority access to your preferred schedule and bikes. With SuperSoul, you’ll get additional perks such as priority on waitlists and a dedicated team to handle any special requests you might have. SuperSoul bookings can be cancelled any time before 5pm the day before your ride without penalty. If you are interested in purchasing a SuperSoul package, please contact our team at supersoul@soul-cycle.com.



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