SoulCycle Studio Stream Terms and Conditions
Last Updated: August 14, 2020
Welcome, and thank you for your interest in SoulCycle Inc. (“SoulCycle,” “we,” “our,” and/or “us”). SoulCycle offers fitness products, including in-person and digital fitness instruction and other products and related accessories that we may develop or offer from time to time (collectively referred to as the “Product”), as well as provides a service, which streams digital fitness and training content and various other functions through certain third-party platforms and Internet-connected TVs, computers and other devices (collectively, the “Service”). To access the Product and the Service, you must register for an account (“Account”). The Product and the Service, along with our website at www.soul-cycle.com and related websites, blogs or other digital properties (the “Sites”), are referred to collectively as the “Offering.”
These Terms and Conditions (these “Terms”) are a legally binding contract between you and SoulCycle regarding your purchase and use of any Product or the Service and your use of any of the Sites.
PLEASE READ THE FOLLOWING TERMS CAREFULLY.
ARBITRATION NOTICE AND CLASS ACTION WAIVER. Except for certain kinds of disputes described in herein, you agree that disputes arising under these Terms (including any dispute arising from your purchase or use of any part of the Offering) will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND SOULCYCLE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See below.)
RELEASE AND WAIVER OF LIABILITY AND ASSUMPTION OF RISK. You should be aware that these Terms include a release and waiver of liability and an assumption of risk to use the Offering. You understand that by entering into these Terms you are giving up rights that may otherwise be available to you.
carefully for information about how we collect, use, store and disclose your personal information. The SoulCycle
is incorporated by this reference into, and made a part of, these Terms.
Use of the Service.
Eligibility. You must be at least thirteen (13) years old to use the Offering, and at least eighteen (18) years old to make a purchase. If you are under eighteen (18), you must have the consent of your parent or guardian on your behalf and only use the Offering under their direct supervision. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least sixteen (13) years old; (b) you are a resident of the United States; (c) you have not previously been suspended or removed from the Offering; (d) you have full power and authority to enter into these Terms and in doing so you will not violate any other agreement to which you are a party; and (e) your registration and your use of the Offering is in compliance with any and all applicable laws and regulations. If you are an entity, organization, or company, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.
Health and Safety Risks. Please read the following section carefully as it discusses important risks to your health and safety, as well as your acceptance and assumption of those risks. BY ACCESSING THE OFFERING, YOU UNDERSTAND, ACKNOWLEDGE AND AGREE AS FOLLOWS:
Your use of the Offering may involve strenuous physical exercise and activity that is potentially hazardous and dangerous and may involve significant physical and emotional stress and exertion. Such exercise and activity inherently poses a significant risk of injury, including serious injuries such as paralysis and/or possibly death. The Offering is intended for use only by individuals healthy enough to perform strenuous exercise, including strength, flexibility, speed and endurance-based physical activities. YOUR USE OF THE OFFERING AND PERFORMANCE OF ANY AND ALL EXERCISES AND ACTIVITIES DURING USE OF THE OFFERING, INCLUDING AS MAY BE RECOMMENDED BY THE OFFERING, IS WHOLLY AT YOUR OWN RISK, AND YOU HEREBY AGREE TO EXPRESSLY ASSUME AND ACCEPT ANY AND ALL KNOWN AND UNKNOWN RISKS AND RESPONSIBILITY OF INJURY, PHYSICAL HARM OR DEATH ARSING FROM YOUR USE OF THE OFFERING, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
YOU SHOULD CONSULT WITH YOUR PHYSICIAN PRIOR TO TAKING PART IN ANY EXERCISE OR PHYSICAL ACTIVITY. RESPONSIBILITY FOR DOING SO, AND FOR PERIODICALLY REVIEWING THE STATUS OF YOUR HEALTH AND EXERCISE PROGRAM WITH A PHYSICIAN, IS SOLELY AND EXCLUSIVELY YOUR OWN RESPONSIBILITY AND NOT THE RESPONSIBILITY OF SOULCYCLE OR ANY OTHER SOULCYCLE ENTITIES (AS DEFINED BELOW). SOULCYCLE IS NOT A MEDICAL ORGANIZATION, AND OUR EXERCISES, ACTIVITIES, INFORMATION AND OTHER CONTENT DO NOT CONSTITUTE MEDICAL ADVICE, TREATMENT, PRESCRIPTIONS OR DIAGNOSES. THE OFFERING OFFERS HEALTH AND FITNESS INFORMATION THAT IS DESIGNED FOR EDUCATIONAL AND ENTERTAINMENT PURPOSES ONLY. YOU SHOULD NOT RELY ON ANY HEALTH AND FITNESS INFORMATION PROVIDED BY THE OFFERING AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. DO NOT DISREGARD, AVOID OR DELAY OBTAINING MEDICAL OR HEALTH-RELATED ADVICE FROM YOUR PHYSICIAN BECAUSE OF SOMETHING SET FORTH IN THE OFFERING.
Nothing provided or available through the Offering is intended to be, and nothing must be taken to be, the practice of medical or counseling care. For purposes of these Terms, the practice of medicine and counseling includes, without limitation, physiotherapy, physical therapy, psychiatry, psychology, psychotherapy, or providing health care treatment, instructions, diagnosis, prognosis or advice. The Offering is continually under development and, to the full extent permitted by applicable law, SoulCycle makes no warranty of any kind, implied or express, as to its accuracy, completeness or appropriateness for any purpose. In that regard, developments in medical research may impact the health, fitness and nutritional advice that is available through the Offering. No assurance can be given that the advice and other content contained in the Offering will always include the most recent findings or developments.
In becoming a user of the Offering, you affirm and represent that either:
all of the following statements in subclauses (i) through (xi) are true: (i) you are of sound mind and body and do not suffer from any illness, impairment, disease or other condition that would prevent you from safely using the Offering; (ii) no physician, general practitioner or other medical care provider has ever informed you that you have a heart condition or that you should only do physical activities recommended by a physician or general practitioner; (iii) you have never felt chest pain at rest or during physical activity; (iv) you have never lost your balance because of dizziness and you have never lost consciousness; (v) you do not have a bone or joint problem that could be made worse by a change in your physical activity; (vi) your physician or general practitioner is not currently prescribing drugs for your blood pressure or heart condition; (vii) you do not have a history of high blood pressure, and no one in your immediate family has a history of high blood pressure or heart problems; (viii) you do not have a medical, physical or mental condition that would prevent you from properly and safely using the Offering or put you in any physical or medical danger as a result of participating in the Offering; (ix) you agree to follow the recommendations of medical professionals regarding engaging in exercise; (x) you are not pregnant, breastfeeding or lactating; and (xi) you do not know of any other reason you should not, or are limited with respect to, exercise;
or your physician or general practitioner has been specifically consulted by you with respect to your use of the Offering and the physician or general practitioner has approved of your use of the Offering. If any of the statements in the foregoing subclauses (A)(i) through (A)(xi) ceases to be true at any time, you acknowledge and agree that you must cease using the Offering until your physician or general practitioner has been specifically consulted by you with respect to your use of the Offering and has approved of your use of the Offering.
You should discontinue exercise in cases where it causes pain or severe discomfort, and should consult a medical expert prior to returning to exercise in such cases. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.
If you are using a SoulCycle studio bike or a SoulCycle at-home bike, you agree you have read, thoroughly understand and will comply with SoulCycle’s
Bike Safety Instructions
or Equinox Media’s
Bike Safety Instructions
, as applicable, that are displayed on the SoulCycle at-home bike and are posted on SoulCycle’s and Equinox Media’s websites at all times when operating the bike. You will also comply with all other operating and safety instructions and guidance provided to you on the Sites, in the user manuals and provided verbally by instructors through the Service at all times. Notwithstanding the foregoing, in the event following any such instructions or guidance would conflict with the advice of your physician or other medical practitioner or would cause you pain or severe discomfort, discontinue use of the Service immediately. INSTRUCTOR GUIDANCE IS NOT A SUBSTITUTE FOR LISTENING TO YOUR OWN BODY.
The SoulCycle class content included on the Service, and all maneuvers performed in connection with such SoulCycle class content, have been designed to be performed solely on the SoulCycle studio bike or the SoulCycle at-home bike in accordance with the Bike Safety Instructions.
The Bike has been specifically designed to accommodate the maneuvers performed in connection with the SoulCycle class content, and we make no representations or warranties with respect to the safety, stability or suitability of any third-party equipment for these purposes. YOU ARE NOT AUTHORIZED TO USE, YOUR LICENSE TO USE THE SERVICE DOES NOT INCLUDE THE RIGHT TO USE, AND SOULCYCLE DOES NOT APPROVE AND RECOMMENDS AGAINST THE USE OF, SOULCYCLE CLASS CONTENT OR THE PERFORMANCE OF ANY MANEUVERS IN CONNECTION WITH THE SOULCYCLE CLASS CONTENT WITH ANY THIRD-PARTY EQUIPMENT. YOUR USE OF ANY SUCH THIRD-PARTY EQUIPMENT, AND PERFORMANCE OF ANY ACTIVITIES OR MANEUVERS IN CONNECTION THEREWITH, IS WHOLLY AT YOUR OWN RISK, AND YOU HEREBY AGREE TO EXPRESSLY ASSUME AND ACCEPT ANY AND ALL RISKS AND RESPONSIBILITY OF INJURY, PHYSICAL HARM OR DEATH ARISING IN CONNECTION WITH ANY THIRD-PARTY EQUIPMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Accounts and Registration.
Account Creation. To access the Offering, including the purchase of any Product or to access the Service, you must have a registered Account. In order to register an Account, you will be required to provide us with some information about yourself, such as your name, email address, or other contact information. By creating an Account, you agree that the information you provide to us is accurate, current and complete, and that you will keep it accurate and up-to-date at all times. When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your Account and password, and you accept responsibility for all activities that occur under your Account. If you believe that your password has been compromised or your Account is otherwise no longer secure, then you must immediately notify us at
and change your password as soon as possible. You may not provide your password or Account credentials to any other person or use any other person’s username and password. You further understand and agree that SoulCycke may take actions we deem reasonably necessary to prevent, respond to, pursue or remedy suspected or actual fraud and abuse, including without limitation, termination or suspension of your Account.
Consent to Electronic Communications. By creating an Account, you also consent to receive electronic communications from SoulCycle (e.g., via email or by posting notices to the Sites). These communications may include notices about your Account (e.g., payment authorizations, password changes and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information about us, or our affiliates and/or third-party partners, that we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein. Following such opt-out, you may continue to receive promotional communications for a short period of time while SoulCycle processes your request. Please read our
to learn more about our electronic communications practices.
Push Notifications. When you install our application on your mobile device, you agree to receive push notifications, which are messages an application sends you on your mobile device when the application is not on. Discontinuing push notifications typically requires you to change your settings on your mobile device. Each type of device operates differently, so you should check the user manual of your mobile device if you’re having trouble.
General Purchase Terms.
Availability. SoulCycle accepts orders for the Product and the Service that we may offer through the Sites. Purchases of the Product and the Service are subject to estimated availability, but please note that availability of the Product and the Service cannot be guaranteed. We reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue offering the Product or the Service. We further reserve the right to offer and accept orders for the Product and the Service within certain geographic locations and/or according to certain other criteria as we may determine from time to time in our sole discretion.
Product Orders. Your order constitutes an offer to purchase a Product, and all orders are subject to SoulCycle’s acceptance. Except to the extent prohibited by applicable law, SoulCycle may accept, decline, or place limits on your order for any reason. You do, however, acknowledge that by clicking on the “Place Order” or other similar button, you enter into an obligation to pay for the Product. Unless otherwise specified at the time of purchase, you must pay for the Product, including applicable shipping and handling costs and taxes, when you place your order and prior to delivery by SoulCycle of the Product to you. SoulCycle reserves the right to suspend or cancel delivery and performance if full payment is not received for any reason. You authorize SoulCycle to charge all sums for the Product orders that you make as described in these Terms or published by SoulCycle, including all applicable taxes, to the payment method specified in your account. Your order is complete when SoulCycle informs you that your order has been confirmed. If SoulCycle rejects your offer, SoulCycle will, as your sole and exclusive remedy and SoulCycle’s sole and exclusive liability, refund the amount you paid as described in Section 4.4 SoulCycle will send you an email to the address provided by you once your order has been confirmed. If you have any questions, comments, or concerns regarding SoulCycle’s order acceptance policy, or if you believe that your order was rejected in error, please contact SoulCycle at
Cancellation & Refund Policy. Once you have purchased the Offering, you must cancel your purchase no later than five (5) minutes prior to the SoulCycle’s performance of the Service in order to receive a refund. Once the performance of the Service has occurred, the purchase will not be refunded. To cancel your purchase, you can email
. If you are dissatisfied with the Product or the Service and you are not otherwise entitled to the rights described above, you may contact us at
within thirty (30) days of the date you received the Product or access to the Service. Depending on the circumstances, we may, in our sole discretion, provide you a full or partial refund of the purchase price for the Product or the Service.
Product and Service Information; Changes. While we have taken reasonable steps to depict the Product and the Service as accurately as possible through the photographs and other images, descriptions and information featured on our Sites, the detailing (such as color, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product or the Service when you receive or access it. We also sell Products that have been manufactured by third-party sellers, and our Sites contain Product information provided to us by these third-party sellers. Despite our efforts to be accurate, the Product or the Service you receive in your order may vary from the Product or the Service displayed on the Sites due to a number of factors, including, without limitation, system capabilities and constraints of your computer or electronic device, manufacturing processes or supply issues, and the availability and variability of the Product. We do not guarantee the accuracy of the photographs, images, descriptions and information featured on our Sites. In the event of an error on our Sites or in the description of the Product or the Service, in an order confirmation, in processing or delivering an order or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel your order and issue you a partial or complete refund or Credit. Your sole and exclusive remedy, and SoulCycle’s sole and exclusive liability, will be to receive a refund for the amount you paid as described in Section 4.4. The Sites may contain information about Products that are not available in every location. A reference to a Product on the Sites does not imply or guarantee that it is or will be available in your location or at the time of order. In addition, SoulCycle expressly reserves the right, at any time and without notice, to discontinue the production or change the specifications of any Product or the Service.
Authorization. By providing a credit card or other payment method that SoulCycle accepts, you represent and warrant that you are authorized to use the designated payment method and that you authorize SoulCycle (or our third-party payment processor) to charge all sums for the orders that you make for any Product and/or the Service as described in these Terms or published by SoulCycle, including all applicable shipping and handling costs and taxes, to the payment method you provide and thereafter specified in your Account. If you pay any fees with a credit card, SoulCycle (or our third party payment processor) may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. You authorize us (or our third party payment processor) to charge any credit card or payment method associated with your Account in case your primary payment method is declined. SoulCycle may cancel any Product order or suspend or terminate access to the Service for any Account for which any amount is due but unpaid. If you want to change or update your payment method information, you can do so at any time by logging into your Account. If a payment is not successfully settled and you do not edit your payment method information, you remain responsible for any uncollected amounts.
No Resale. You are not permitted to resell, sublicense or otherwise use the Service for commercial purposes. Any such attempts will be immediately null and void.
Promotional Offers. SoulCycle, at its sole discretion, may make promotional offers with different features and/or different pricing, including without limitation offering free trials of the Service for specified periods of time without payment. These promotional offers, unless made to you, will not apply to your offer or these Terms. If we offer you a promotional offer, the specific terms of your promotion will be provided in the marketing materials describing the particular promotion or at registration.
Limited License. Subject to your complete and ongoing compliance with these Terms, SoulCycle grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) download, install and use one object code copy of any mobile application associated with the Service obtained from a legitimate marketplace (whether installed by you or pre-installed on your mobile device by the device manufacturer) on a mobile device that you own or control; and (b) access and use the Service on such mobile device that you own or control and on the tablet connected to the Product that you own or control.
License Restrictions. Except and solely to the extent such a restriction is impermissible under applicable law, you may not:
reproduce, distribute, publicly display, or publicly perform the Service (or any component of the Service, including any Materials (as defined in Section 6.1)), including for any commercial purpose or for the benefit of any third party or in any matter not permitted by these Terms or permitted expressly in writing by us;
use, display, mirror or frame the Service or any individual component of the Service, SoulCyclem’s name, any SoulCycle trademark, logo or other proprietary information (including any trademarks of SoulCycle's affiliates and licensors), or the layout and design of any page or form contained on a page, without our prior express written consent;
modify, alter, replicate, store, distribute or create derivatives from the Service (or any component of the Service, including any Materials), except as expressly permitted in writing by us;
use SoulCycle class content on any third-party equipment;
access, use or exploit the Service (or any component of the Service, including any Materials) in order to build or develop a competitive or similar product or service; or
avoid, remove, bypass, deactivate, impair, interfere with or otherwise circumvent any feature or technological measure of the Service, including any security or access control mechanism designed to protect the Service and any content protection mechanisms designed to prohibit the downloading or export of Materials.
Ownership; Proprietary Rights.
Offering and Materials. As between you and SoulCycle, the Service and the Sites and all content displayed or made available on or through, or otherwise included in, the Offering, is owned and operated by SoulCycle. The videos, sound recordings, musical compositions, visual, audiovisual and audio content, visual interfaces, graphics, design, compilation, interactive features, works of authorship, information, data, computer code (including source code or object code), products, software, services, content, and all other elements of the Offering, including any computer code installed on the Offering (collectively, “Materials”) provided by SoulCycle are protected by intellectual property and other laws. All Materials included in the Offering, including the selection, coordination, arrangement and enhancement of Materials and the design, layout and “look and feel” of the Offering, constitute valuable intellectual property of SoulCycle or its licensors. The Service is licensed, not sold, to you, and your limited rights to access and use the Service are conditioned upon your compliance with these Terms. No act of downloading or copying from, or otherwise using, the Offering, even with SoulCycle’s permission, will transfer any title, interest or right in or to the Service to you. Transfer of title to any Product does not include any Materials included or embedded in the Product, which Materials are made available to you under a license from SoulCycle as specified herein. Except as expressly authorized by SoulCycle in these Terms, you may not copy, redistribute, reproduce, record, transfer, perform or display to the public, broadcast, make available to the public or otherwise make use of the Materials. SoulCycle and its licensors expressly reserve all rights to the Materials not granted expressly in these Terms, and SoulCycle may revoke your license to use any part of the Offering at any time. SoulCycle's licensors who own any of the Materials are intended beneficiaries of these Terms and shall have the right to enforce these Terms against you.
Feedback. Separate and apart from User Content, you can submit input, ideas, modifications, improvements, suggestions or other feedback regarding the operation, usefulness, functionality, design or performance of, or otherwise relating to, the Offering (“Feedback”). Feedback is nonconfidential and shall become the sole property of SoulCycle. SoulCycle shall own, and you hereby assign to SoulCycle, exclusive rights, including, without limitation, all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of this Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
Third Party Terms
Third Party Services and Sites. SoulCycle may provide tools through the Offering that enable you to export information, including User Content, to third party services (“Third-Party Services”), including through features that allow you to link your Account on SoulCycle with an account on the Third-Party Service or through our implementation of third party buttons (such as “like” or “share” buttons). By using one of these tools, you agree that SoulCycle may transfer that information to the applicable Third-Party Service. Third-Party Services are not under SoulCycle’s control, and, to the fullest extent permitted by law, SoulCycle is not responsible for any Third-Party Service’s use of your exported information. The Offering may also contain links to third party websites, downloadable applications or other digital properties, products or services of other persons or entities, including without limitation social media networks (collectively, “Third-Party Sites”). When you click on one of these links, you are leaving the Service or the Sites and accessing a Third-Party Site that is not under SoulCycle’s control, and SoulCycle is not responsible for their content. Including a tool to a Third-Party Service or a link to a Third-Party Site is not and should not be viewed as an endorsement by, or affiliation with, SoulCycle of that Third-Party Service or Third-Party Site, as applicable, or its operator or its contents, services and/or offerings, and SoulCycle is not responsible for the legality, accuracy or inappropriate nature of any content, advertising, products or other materials on or available from any such Third-Party Service or Third-Party Site. Your rights and obligations when accessing and using these Third-Party Services and Third-Party Sites are not governed by these Terms (or our
) and will instead be governed by the terms and policies of those Third-Party Services or Third-Party Sites, as applicable, and we encourage you to carefully read those terms and policies of these Third-Party Services or Third-Party Sites, as their practices may differ from ours. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOULCYCLE MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THIRD-PARTY SERVICES OR THIRD-PARTY SITES AND HAS NO RESPONSIBILITY FOR SUCH THIRD-PARTY SERVICES OR THIRD-PARTY SITES OR THE CONTENTS, FEATURES OR OPERATION OF THE SAME. YOU ACKNOWLEDGE AND AGREE THAT YOUR DECISION TO ACCESS AND USE ANY THIRD-PARTY SERVICE OR THIRD-PARTY SITE IS AT YOUR SOLE RISK, AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOULCYCLE WILL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO, USE OF OR RELIANCE ON ANY THIRD-PARTY SERVICES OR THIRD-PARTY SITES.
Third Party Software. The Offering may include or incorporate third party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components (“Third Party Components”). Although the Offering is provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third Party Components under the applicable third party licenses or to limit your use of Third Party Components under those third party licenses.
User Content Generally. Certain features of the Offering may permit users to upload content to the Offering, including messages, reviews, photos, video, images, data, information, text, works of authorship and other types of materials (“User Content”) and to publish User Content on the Offering. If you decide to upload and publish your User Content through the Offering, you understand that this User Content may be viewable by others in accordance with the privacy settings you establish. You retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Offering.
Limited License Grant to SoulCycle. By providing User Content to or via the Offering, you grant SoulCycle a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid right and license (with the right to sublicense) to use, host, store, transfer, transmit, publicly display and perform, publish, reproduce, modify, adapt, make derivative works from (including, without limitation, translations), and distribute your User Content, in whole or in part, and your name, likeness, voice and persona in any manner and in any media formats and through any media channels now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, without acknowledgment or compensation to you. In addition, you waive any so-called “moral rights” or rights of privacy or publicity in your User Content.
User Content Representations and Warranties. SoulCycle disclaims any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content via the Offering. By uploading, posting or otherwise providing User Content via the Offering, you affirm, represent, and warrant that your User Content:
is created and owned by you, or you otherwise have the necessary licenses, rights, consents, and permissions to authorize SoulCycle and users of the Offering to use and distribute your User Content as necessary in the manner contemplated by SoulCycle, the Offering and these Terms; does not and will not, and the use of such User Content as contemplated by these Terms, does not and will not: (i) infringe, violate, or misappropriate any third party right, including any confidentiality, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; (iii) contain any personally identifiable information, including contact information, for you or any other person; (iv) contain, distribute or facilitate the distribution of a software virus or any other computer code that is designed or intended to disrupt, damage, or limit the functioning of the Service or the Sites, in whole or in part, or any systems or equipment of SoulCycle or any other end user; or (v) cause SoulCycle to violate any law or regulation; is accurate, complete and in compliance with these Terms and all applicable laws, rules and regulations and is not misleading or harmful in any manner; (i) could not be deemed by a reasonable person to be objectionable, profane, indecent, obscene, pornographic, sexually explicit, harassing, threatening, embarrassing, hateful, or otherwise inappropriate, and (ii) does not contain or depict, and you may not use, any symbols, words or slurs that are widely considered offensive to individuals of a certain race, gender, ethnicity, religion, sexual orientation or socioeconomic group; does not contain, depict or promote any unreasonably dangerous or reckless behavior or activity, including without limitation violence, abuse, cruelty to animals, use of illegal drugs, excessive or inappropriate use of alcohol or legal drugs or any conduct that constitutes a criminal offense or gives rise to civil liability; and does not contain, depict or promote, any advertising or commercial activity, including without limitation by offering products or services, conducting sweepstakes or contests, or otherwise sharing or transmitting unsolicited advertising, spam or junk or bulk messages.
User Content Disclaimer. We are under no obligation to edit or control User Content that you or other users post or publish, and will not be in any way responsible or liable for User Content. SoulCycle may, however, in its sole discretion and at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms or is otherwise objectionable, suspend or terminate your Account or access to the Offering, and/or take such further steps as may be available to SoulCycle including reporting you to appropriate law enforcement or governmental officials or seeking other legal or equitable remedies. You understand that when using the Offering you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against SoulCycle with respect to User Content. If notified by a user or content owner that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content and/or suspend or terminate the applicable Account or access to the Offering, which we reserve the right to do at any time and without notice. For clarity, SoulCycle does not permit copyright-infringing activities on the Offering.
Monitoring Content. SoulCycle does not control and does not have any obligation to monitor: (a) User Content; (b) any content made available by third parties; or (c) the use of the Offering by its users. You acknowledge and agree that SoulCycle reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Offering for operational and other purposes. If at any time SoulCycle chooses to monitor the content, SoulCycle still assumes no responsibility or liability for content or any loss or damage incurred as a result of the use of content. During monitoring, information may be examined, recorded, copied, and used in accordance with our
. SoulCycle may disclose your User Content and/or any information provided to or through the Service or the Sites or otherwise obtained during any such monitoring, as necessary to satisfy any law, regulation or governmental request.
Digital Millennium Copyright Act
DMCA Notification. We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. §512, as amended). SoulCycle reserves the right, but not the obligation, to terminate your license to use, or otherwise disable your Account and access to the Offering, in whole or in part, if we determine, in our sole and absolute discretion, that you are involved in infringing activity, including uploading, posting or sharing User Content that is infringing, regardless of whether you are a first-time or repeat infringer, and regardless of whether the material or activity is ultimately determined to be infringing. The foregoing processes do not limit our ability to pursue any other remedies we may have to address any suspected infringement or violation of these Terms. If you have an intellectual property rights-related complaint about material posted on the Service or the Sites, you may contact our Designated Agent at the following address:
ATTN: Legal Department (Copyright Notification)
609 Greenwich Street, New York, NY 10014
Any notice alleging that materials hosted by or distributed through the Offering infringe intellectual property rights must include the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed; a description of the copyrighted work or other intellectual property that you claim has been infringed; a description of the material that you claim is infringing and where it is located on the Offering; your address, telephone number, and email address; a statement by you that you have a good faith belief that the use of the materials on the Offering of which you are complaining is not authorized by the copyright owner, its agent, or the law; and a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
Please see 17 U.S.C. § 512(c)(3) for a complete list of the requirements of a proper notification. You should also note that if you knowingly make any material misrepresentation in your notification that the material or activity is infringing, you will be liable for any damages, including, without limitation, costs and attorneys’ fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
Beta Programs. SoulCycle may from time to time offer a beta program (each, a “Beta Program”) under which SoulCycle will conduct research or testing on various new products, features, options, initiatives, or services that we are considering developing or adding or incorporating into the Offering. Under a Beta Program, we may from time to time and in our sole and absolute discretion grant certain customers access to various features of such Beta Program that are not visible or available to our broader customer population or the general public. The terms of any Beta Program will be provided to you at the time of your agreement to participate in such Beta Program and will be deemed to be incorporated into and supplement these Terms in governing the Beta Program. We reserve the right to change or modify the terms of any Beta Program at any time and in our sole discretion upon notice to you of such changes or modifications.
Prohibited Conduct. YOU AGREE THAT YOU WILL NOT VIOLATE ANY LAW, CONTRACT, INTELLECTUAL PROPERTY OR OTHER THIRD PARTY RIGHT OR COMMIT A TORT, AND THAT YOU ARE SOLELY RESPONSIBLE FOR YOUR CONDUCT, WHILE ACCESSING OR USING THE OFFERING. BY USING THE OFFERING YOU AGREE THAT YOU WILL ABIDE BY THESE TERMS AND AGREE NOT TO:
use the Offering for any illegal purpose or in violation of any local, state, national, or international law;
harass, threaten, demean, embarrass, or otherwise harm any other user of the Offering;
violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third party intellectual property right;
avoid, remove, bypass, circumvent, deactivate, impair or otherwise interfere with security-related features of the Offering, including by: (i) disabling or circumventing features that prevent or limit use or copying of any Materials; (ii) reverse engineering, decompiling, disassembling or otherwise attempting to discover the source code of any portion of the Offering (including without limitation the Service and any Materials) except to the extent that the activity is expressly permitted by applicable law; or (iii) attempting to modify the Service or any Materials obtained through the Service for any reason whatsoever, including for the purpose of disguising or changing any indications of the ownership or source of the Materials;
bypass any territorial restrictions, including IP address-based restrictions, that may be applied to the Offering;
download or install any third-party software and/or application on the Service or any Product (excluding assistive technologies that are necessary for your own use of the Offering, such as screen-readers) that is not expressly permitted by us in writing;
interfere with, or attempt to interfere with, the operation of the Service or any user’s access to or enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Service; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any system, network, equipment, or server connected to or used to provide the Service, including by overloading, flooding, spamming or mail-bombing the Service;
access, tamper with or use non-public areas of the Offering, SoulCycle’s computer systems or networks or the technical delivery systems of SoulCycle’s providers, or attempt to probe, scan or test the vulnerability of any SoulCycle system or network or breach any security or authentication measures;
attempt to access, scrape or search the Offering or download any Materials or other content from the same, including through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools, plugins, add-ons or the like), other than the software and/or search agents provided by SoulCycle or other generally available third-party web browsers;
use any meta tags or other hidden text or metadata utilizing a trademark, logo, URL or product name of SoulCycle, or of any of its affiliated companies (including without limitation the SoulCycle marks) or licensors, without our prior express written consent;
copy, use, disclose or distribute any information or data obtained from the Offering, whether directly or through third parties (such as search engines or third-party websites), without our prior express written consent;
perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation, accessing any other Account without permission, or falsifying your age or date of birth;
sell or otherwise transfer the access granted under these Terms or any Materials or any right or ability to view, access, or use any Materials;
provide your password or Account credentials to any other person or use any other person’s username and password;
use the Service if you are prohibited from doing so under applicable law;
or attempt to do any of the acts described in this Section or assist, encourage or permit any person in engaging in any of the acts described in this Section.
We reserve the right to monitor access to or use of the Offering for the purpose of operating the Offering, to ensure compliance with these Terms, to comply with applicable law or other legal requirements and to maintain the integrity and reputation of the Offering and SoulCycle’s systems and networks. We reserve the right, but are not obligated, to remove or disable access to all or any part of the Offering, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any of your conduct to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Offering. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.
Modification of these Terms. We reserve the right to update, change or otherwise modify these Terms on a going-forward basis at any time and in our sole discretion. If we update these Terms, we will provide notice of such updates, such as by sending an email notification to the email address listed in your Account, providing notice through the Sites and/or the Service or updating the “Last Updated” date at the beginning of these Terms. Updates will be effective on the date specified in the notice. We may, in our sole discretion, require that you accept any modified Terms (e.g., by clicking “I Accept” or other similar button) in order to continue using the Service. It is important that you review the Terms whenever we update them before you use the Offering. By continuing to access or use the Offering after we have posted updated Terms, you are agreeing to accept and be bound by the updated Terms and all of the terms incorporated therein by reference. If you do not agree to the updated Terms (except as otherwise provided herein (“Modifications to this Arbitration Provision”)), then you may not use the Offering anymore.
Term, Termination and Modification of the Service
Term. These Terms are effective beginning when you (a) accept the Terms, (b) visit, access or use the Sites or any mobile applications provided by or on behalf of SoulCycle
(including the Service), (c) register for an Account, (d) click "Continue," "Login," "Place Order," or other similar button when using the Offering, or (e) download, install, or otherwise access or use the Offering in any way, in each such case whichever occurs first, and ending when terminated as described in Section 13.2.
Termination. If you violate any provision of these Terms, your authorization to access the Offering, and these Terms, automatically terminates. In addition and notwithstanding anything contained in these Terms, SoulCycle reserves the right, at its sole discretion, to suspend, terminate or delete these Terms or the Offering or your access thereto (including your Account), at any time for any reason or no reason, with or without notice. You acknowledge and agree that we shall have no liability or obligation to you in such event and that you will not be entitled to a refund of any amounts that you have already paid to us, to the fullest extent permitted by applicable law. If SoulCycle deletes your Account, you may not re-register for or use the Offering under any other user name or profile. SoulCycle may block your access to the Offering to prevent re-registration.
Effect of Termination. Upon termination of these Terms: (a) your license rights set forth herein will terminate and you must immediately cease all use of the Offering; (b) you will no longer be authorized to access your Account or the Offering; (c) we have the right to immediately delete all data, files, and other information or User Content stored in or for your Account without further notice to you; (d) you must pay SoulCycle any unpaid amount that was due prior to termination; and (e) all payment obligations accrued prior to termination and all Sections herein will survive.
Modification of the Offering. SoulCycle reserves the right to modify, suspend or discontinue the Offering at any time (including by limiting or discontinuing certain features of the Offering), temporarily or permanently, without notice to you. Except as otherwise set forth in our Refund Policy as described in Section 4.4, SoulCycle will have no liability for any change to the Offering or any suspension or termination of our provision of, or your access to or use of, the Offering.
Indemnity. To the fullest extent permitted by law, you are responsible for your use of the Services, and you agree to indemnify, defend and hold harmless SoulCycle and its affiliates, and each of their respective past, present and future employees, officers, directors, contractors, consultants, equity holders, suppliers, vendors, service providers, licensors, parent companies, subsidiaries, agents, representatives, predecessors, successors and assigns (together, the “SoulCycle Entities”) from and against all actual or alleged SoulCycle Entity or third-party claims, damages, awards, judgments, losses, liabilities, obligations, penalties, interest, fees, expenses and costs of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or equity, whether in tort, contract or otherwise (collectively, “Claims”), including, but not limited to, damages to property or personal injury, that are caused by, arise out of or are related to: (a) any use or misuse of the Services or any Materials therein by you or any third party who accesses or uses the Services on your behalf or through your Account; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law, rule or regulation; (c) your violation of any intellectual property right, publicity, confidentiality, other property or privacy right or any other third-party right; (d) any User Content you create, post, share or store on or through the Services or our pages or feeds on third-party social media platforms; (e) any Feedback you provide; or (f) any dispute or issue between you and any other party. You agree to promptly notify SoulCycle of any third-party Claims, cooperate with the SoulCycle Entities in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including, but not limited to, attorneys’ fees and expenses, court costs, costs of settlement and costs of pursuing indemnification and insurance). You further agree that the SoulCycle Entities shall have control of the defense or settlement of any third-party Claims (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and SoulCycle.
Disclaimer. The Offering and all Materials available through the Offering are provided "AS IS" and on an "AS AVAILABLE" basis without any warranties of any kind, either express or implied. You therefore use the Offering at your own risk. Except as expressly set forth in this Section, SOULCYCLE DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE OFFERING AND ALL MATERIALS AVAILABLE THROUGH THE OFFERING, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE; AND (C) ANY WARRANTIES THAT THE OFFERING OR ANY PART THEREOF WILL BE FREE AND CLEAR FROM ANY ADVERSE LIEN OR SECURITY INTERESTS. NEITHER SOULCYCLE NOR ANY OF THE OTHER SOULCYCLE ENTITIES WARRANTS THAT THE OFFERING OR ANY PORTION OF THE OFFERING, OR ANY MATERIALS OFFERED THROUGH THE OFFERING, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND SOULCYCLE DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED. Without limiting the foregoing, SoulCycle make no representations or warranties that: (i) the Offering is or will be permitted in your jurisdiction; (ii) concerning any content included in the User Content; (iii) concerning any third party's use of User Content that you submit; (iv) concerning any sites or resources outside of the Offering, even if linked to from the Offering, and including Third-Party Sites or Third-Party Services; (v) that the Offering will meet your personal or professional needs; or (vi) that SoulCycle will continue to support the Offering or any particular feature of the Offering. This Section does not limit the terms of any product warranty made to you by any third-party manufacturer of any Product that is sold by SoulCycle to you through the Sites. No advice or information, whether oral or written, obtained by you from the Offering or any Materials available through the Offering will create any warranty regarding SoulCycle or the Offering that is not expressly stated in these Terms. SOULCYCLE AND THE OTHER SOULCYCLE ENTITIES ARE NOT RESPONSIBLE FOR ANY INJURY, DEATH, PROPERTY OR OTHER DAMAGE OR LOSS OF DATA (INCLUDING USER CONTENT) THAT MAY RESULT FROM THE OFFERING, YOUR USE OF THE SERVICE OR ANY MATERIALS THEREIN, OR YOUR DEALING WITH ANY OTHER SERVICE USER. YOU UNDERSTAND AND AGREE THAT YOU USE ANY PORTION OF THE OFFERING AT YOUR OWN DISCRETION AND RISK. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS IN THIS SECTION 15 AND SECTION 16 APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. SOULCYCLE AND THE OTHER SOULCYCLE ENTITIES DO NOT DISCLAIM ANY WARRANTY OR OTHER RIGHT THAT THEY ARE PROHIBITED FROM DISCLAIMING UNDER APPLICABLE LAW, AND YOU MAY HAVE GREATER RIGHTS UNDER SUCH APPLICABLE LAWS.
Release and Limitation of Liability
LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE SOULCYCLE ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, LOSS OF USE OR DATA, LOSS OR DIMINUTION IN VALUE OF ASSETS OR SECURITIES, DAMAGES FOR BUSINESS INTERRUPTION OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR IN ANY WAY RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE OFFERING OR ANY MATERIALS ON THE OFFERING, OR RELATING TO THE ORDER, RECEIPT OR USE OF THE OFFERING, OR OTHERWISE RELATED TO THESE TERMS (including, but not limited to, any damages caused by or resulting from reliance on any information obtained from any SoulCycle Entity, or from events beyond the SoulCycle Entities' reasonable control, such as site interruptions, deletions of files or emails, errors or omissions, defects, bugs, viruses, trojan horses or other malware or ransomware, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to any SoulCycle Entity's records, programs or systems), regardless of the form of action, whether based on warranty, contract, tort (including negligence), statute, or any other legal or equitable theory, and whether or not any SoulCycle Entity has been informed of the possibility of such damages and regardless of whether such damages were foreseeable.
EXCEPT AS EXPRESSLY PROVIDED IN SECTION 17 AND TO THE FULLEST EXTENT PERMITTED BY LAW, (A) IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF SOULCYCLE TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE ORDER, RECEIPT, USE OF OR ANY INABILITY TO USE ANY PORTION OF THE OFFERING (EXCLUDING THE PRODUCT) OR OTHERWISE ARISING UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (I) THE AMOUNT YOU HAVE PAID TO SOULCYCLE FOR ACCESS TO AND USE OF THE SERVICE IN THE SIX (6) MONTH PERIOD PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO CLAIM; AND (II) $100; AND (B) IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF SOULCYCLE TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE ORDER, RECEIPT, USE OF OR ANY INABILITY TO USE ANY PRODUCT (EXCEPT ARISING OUT OF OR RELATING TO CLAIMS INVOLVING THE SERVICE, WHICH SHALL BE COVERED AS SET FORTH IN THE FOREGOING CLAUSE (A)), WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE AMOUNT YOU PAID TO SOULCYCLE FOR THAT PRODUCT.
APPROPRIATE ALLOCATION. Each provision of these Terms that provides for a limitation of liability disclaimer of warranties, exclusion of damages or release is intended to and does allocate the risks between the parties under these Terms. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. Each of these provisions is severable and independent of all other provisions of these Terms. The limitations in this Section will apply even if your remedies hereunder fail of their essential purpose, and the foregoing shall constitute SoulCycle’s sole liability and obligation in respect hereof, regardless of the form of action, whether based in warranty, contract, tort (including negligence), statute or any other legal or equitable theory.
RELEASE. You acknowledge that you have agreed to the assumptions of risk and limited warranties described in these Terms. THEREFORE, ON BEHALF OF YOURSELF, YOUR HEIRS, EXECUTORS, ADMINISTRATORS, LEGAL AND PERSONAL REPRESENTATIVES AND ANYONE ELSE WHO MIGHT SUE ON YOUR BEHALF, YOU ASSUME THE RISK OF INJURY, PROPERTY DAMAGE OR OTHER HARM FROM YOUR USE OF THE OFFERING AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY IRREVOCABLY RELEASE, FOREVER DISCHARGE AND AGREE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TO HOLD HARMLESS THE SOULCYCLE ENTITIES FROM, AND COVENANT NOT TO SUE ANY SUCH SOULCYCLE ENTITIES FOR, ANY INJURY, ILLNESS, DEATH OR PROPERTY DAMAGE, AND ANY OTHER CLAIM, ACTION, DEMANDS, DAMAGE, EXPENSE OR LOSS, WHETHER KNOWN OR UNKNOWN, FORESEEN OR UNFORESEEN, ANTICIPATED OR UNANTICIPATED, RELATED TO YOUR USE OF THE OFFERING, EVEN IF THE FOREGOING RESULTS, IN WHOLE OR IN PART, FROM THE FAULT OR NEGLIGENCE OF ANY SOULCYCLE ENTITIES. IT IS FURTHER UNDERSTOOD AND AGREED THAT ALL RIGHTS UNDER SECTION 1542 OF THE CIVIL CODE OF THE STATE OF CALIFORNIA AND ANY SIMILAR LAW OF ANY STATE OR TERRITORY OF THE UNITED STATES ARE HEREBY EXPRESSLY WAIVED. SECTION 1542 READS AS FOLLOWS: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”
Dispute Resolution and Arbitration. PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH SOULCYCLE OR ITS AFFILIATES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.
Generally. In the interest of resolving disputes between you and SoulCycle in the most expedient and cost effective manner, and except as described in the below Sections, you and SoulCycle agree that every dispute, claim, suit, action, causes of action, demand or proceedings (collectively, “Disputes”) arising in connection with these Terms (including any Dispute arising from your purchase or use of the Offering) will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate Disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND SOULCYCLE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
Exceptions. Despite the provisions of Section 17.1, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) seek injunctive relief in a court of law in aid of arbitration; or (c) to file suit in a court of law to address an intellectual property infringement claim.
No Class Actions. YOU AND SOULCYCLE AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE OFFERING IS PERSONAL TO YOU AND SOULCYCLE AND THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR ANY OTHER TYPE OF REPRESENTATIVE PROCEEDING. You and SoulCycle agree that there will be no class arbitration or arbitration in which an individual attempts to resolve a Dispute as a representative of another individual or group of individuals. Further, unless both you and SoulCycle agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding, whether within or outside of arbitration.
Opt-Out. If you do not wish to resolve Disputes by binding arbitration, you may opt out of the provisions of this Section within 30 days after the date that you agree to these Terms by sending a letter to SoulCycle Inc., Attention: Legal Department – Arbitration Opt-Out, 609 Greenwich Street, New York, NY 10014. In order to be effective, the letter must specify: your full legal name, the email address associated with your Account on the Service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once SoulCycle receives your Opt-Out Notice, this Section will be void and you are agreeing that any Dispute arising out of these Terms will be resolved as set forth below. The remaining provisions of these Terms will not be affected by your Opt-Out Notice.
Arbitrator; Rules of JAMS. You and SoulCycle agree that these Terms affect interstate commerce and that the enforceability of this Section shall be both substantively and procedurally governed by and construed and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), to the maximum extent permitted by applicable law. You and SoulCycle further agree that arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of the Judicial Arbitration and Mediation Services (“JAMS”), which are hereby incorporated by reference. As limited by the FAA, these Terms and the applicable JAMS rules, the arbitrator will have (a) the exclusive authority and jurisdiction to make all procedural and substantive decisions regarding a Dispute, including the determination of whether a Dispute is arbitrable, and (b) the authority to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims or preside over any type of class or representative proceeding. The rules of JAMS and additional information about JAMS are available on the JAMS website. By agreeing to be bound by these Terms, you either (a) acknowledge and agree that you have read and understand the rules of JAMS, or (b) waive your opportunity to read the rules of JAMS and any claim that the rules of JAMS are unfair or should not apply for any reason. The arbitrator has exclusive authority to resolve any Dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
Notice of Arbitration; Process. You and SoulCycle agree that each party will notify the other party in writing of any arbitrable or small claims Dispute within thirty (30) days of the date it arises, so that the parties can attempt in good faith to resolve the Dispute informally. A party who intends to seek arbitration must first send a written notice of the dispute to the other party (“Notice of Arbitration”). SoulCycle’s address for any Notice of Arbitration is: SoulCycle Inc., Attn: General Counsel, 609 Greenwich Street, New York, NY 10014. Your Notice of Arbitration must include (a) your name, postal address, telephone number, the email address you use or used for your Account and, if different, an email address at which you can be contacted, (b) a description in reasonable detail of the nature or basis of the Dispute, and (c) the specific relief that you are seeking. Our Notice of Arbitration to you will be sent electronically in accordance with Section 3 and will include (x) our name, postal address, telephone number and an email address at which we can be contacted with respect to the Dispute, (y) a description in reasonable detail of the nature or basis of the Dispute, and (z) the specific relief that we are seeking. The parties will make good faith efforts to resolve the Dispute directly, but if the parties do not reach an agreement to do so within sixty (60) days after the Notice of Arbitration is received, you or SoulCycle may commence an arbitration proceeding. All arbitration proceedings between the parties will be conducted in accordance with Section 17.5. During the arbitration, the amount of any settlement offer made by you or SoulCycle must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If the arbitrator awards you an amount higher than the last written settlement amount offered by SoulCycle in settlement of the dispute prior to the award, SoulCycle will pay to you the higher of: (i) the amount awarded by the arbitrator; or (ii) $10,000. EXCEPT FOR DISPUTES ARISING OUT OF OR RELATED TO A VIOLATION OF SECTION 11 OR DISPUTES IN WHICH EITHER PARTY SEEKS TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT OR SEEKS INJUNCTIVE OR OTHER EQUITABLE RELIEF FOR THE ALLEGED UNLAWFUL USE OF INTELLECTUAL PROPERTY, INCLUDING, WITHOUT LIMITATION, COPYRIGHTS, TRADEMARKS, TRADE NAMES, LOGOS, TRADE SECRETS OR PATENTS, YOU AND SOULCYCLE AGREE THAT ANY DISPUTE MUST BE COMMENCED OR FILED BY YOU OR SOULCYCLE WITHIN ONE (1) YEAR OF THE DATE THE DISPUTE AROSE, OTHERWISE THE UNDERLYING CLAIM IS PERMANENTLY BARRED (WHICH MEANS THAT YOU AND SOULCYCLE WILL NO LONGER HAVE THE RIGHT TO ASSERT SUCH CLAIM REGARDING THE DISPUTE).
Fees. Payment of all filing, administration and arbitrator fees will be governed by the rules of JAMS. If you assert a claim against SoulCycle related to the Services and/or Product described herein, you will be responsible for paying a $250 consumer filing fee. SoulCycle will pay for all other filing, administration and arbitrator fees and expenses. If your Dispute is for less than U.S. $10,000 (including attorneys’ fees and costs) and the arbitrator, upon final disposition of the case, finds your Dispute was not frivolous, SoulCycle will reimburse your initial filing fee. If we prevail in arbitration, we will pay all of our attorneys’ fees and costs and won’t seek to recover them from you. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses to the extent provided under applicable law.
Modifications to this Arbitration Provision. If SoulCycle makes any future change to this arbitration provision, other than a change to SoulCycle’s address for Notice of Arbitration, you may reject the change by sending us written notice within 30 days of the change to SoulCycle’s address for Notice of Arbitration, in which case your Account with SoulCycle will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.
Severability; Enforceability. If any term, clause or provision of this Section
is held invalid or unenforceable, it will be so held to the minimum extent required by law, and all other terms, clauses and provisions of this Section will remain valid and enforceable. Further, the waivers set forth in this Section are severable from the other provisions of these Terms and will remain valid and enforceable, except as prohibited by applicable law. If SoulCycle receives an Opt-Out Notice from you, then the entirety of this Section will be null and void and, in that case, the exclusive jurisdiction and venue described below will govern any action arising out of or related to these Terms.
General Terms. These Terms, together with the
and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and SoulCycle regarding your use of the Service and purchase of a Product. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. Throughout these Terms the use of the word “including” means “including but not limited to”. If any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.
Governing Law. These Terms, and your access to and use of the Service and the Sites and your order, receipt and use of the Product, shall be governed by and construed and enforced in accordance with the laws of the State of New York without regard to conflict of law principles (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. For any Dispute between the parties that is not subject to arbitration or cannot be heard in small claims court, you and SoulCycle submit to the personal and exclusive jurisdiction of the state courts and federal courts of the State of New York and the United States, respectively, located within the State of New York, County of New York, Borough of Manhattan. We operate the Service from our offices in New York, and we make no representation that Materials included in the Offering are appropriate or available for use in other locations.
Additional Terms. Your use of the Offering is subject to all additional terms, policies, rules, or guidelines applicable to the Offering or certain features of the Offering that we may post on or link to from the Sites or the Service (the “Additional Terms”). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.
Force Majeure. SoulCycle will not be liable to you for any delay or your inability to access the Service, including any delay or lack of access due to an event beyond SoulCycle’s reasonable control, such as an act of God, pandemic, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made condition outside of SoulCycle’s control. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms or any order that is caused by events outside our reasonable control.
Notice to California Residents. If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Offering or to receive further information regarding use of the Offering.
Customer Support. You may request support for the Offering, including any problems with the Offering, by contacting us at
International Use. The Offering is intended for visitors located within the United States. We make no representation that the Offering is appropriate or available for use outside of the United States. Access to the Offering from countries or territories or by individuals where such access is illegal is prohibited.