SoulCycle studios have lockers outfitted with digital locks in addition to separate changing rooms and, in most cases, showers.
Do you have water or do I have to bring mine?
We sell small waters for $2 and large for $3. We also have filtered water fountains at the studio if you need to fill up.
Do I need to create an account?
Yes. It’s important for us to know who’s riding with us and to have all of your contact information. You can create an account here.
Do I have to have my own shoes?
No. We offer shoe rentals at all studios for $3. You are of course welcome to bring your own though. We recommend Look Delta clips, but our pedals are also SPD compatible.
How early should I come?
If it’s your first time with us, we recommend arriving at least 15 minutes before your class. Please note, that if you have not signed in 4 minutes before the class starts, your bike may be released. If you are running late please give the studio a call and we will hold bikes for up to 10 minutes after class starts.
What do I need to wear?
We suggest sporting a tee or tank on top and form-fitting pants or shorts on the bottom.
How does it work when I get there?
When you arrive at the studio, check in with the front desk. The staff will help you sign-in for your bike, give you a tour of the studio, and set up your bike with you. For more information, click here.
What is Class Transfer?
Simply put, class transfer allows you to use an existing SOUL class in any region where classes cost less. For example, you can use a $40 Hamptons class to ride in a $34 New York class or you can use a $34 New York class to ride in a $30 San Francisco class.
Can I buy an individual class if I am riding at a less expensive location instead of using Class Transfer?
Of course! You always have the option of purchasing a NEW class in addition to the classes you have. But if you prefer the convenience of using the classes that are already in your account, we've got you covered.
How are classes deducted when I use Class Transfer?
When you use Class Transfer, a full class will be deducted from the series, even if you could have paid a lower price for a single class in that location. Class Transfer does not include free shoes and water.
What is the point of Class Transfer?
To provide greater convenience for our riders, and to increase your ability to redeem your series at multiple SoulCycle locations.
Do you have to transfer all of the classes in a series?
Nope! Once you turn on Class Transfer you can use as many classes as you like in a less expensive region. But you always have the option to turn off Class Transfer and keep the remainder of your classes in your current region.
Can you use Class Transfer to book bikes in a more expensive region?
Unfortunately, Class Transfer does not work in reverse order. If you have LA classes and would like to ride in NYC, you'll have to buy an additional classes.
How old do you have to be to ride at SoulCycle?
Riders must be at least 4'11" and at least 12 years old to ride. *Please note, if you are under 18, your parent or guardian will need to sign a waiver in person.
What if I can't do everything in the class? I haven't worked out in a while.
One of the best things about indoor cycling is that it can be adapted to any fitness level. With the ability to adjust the resistance level on the bike, the workout can suit each rider's abilities. With every class comes increased confidence and strength, so we encourage first timers to go at their own pace and have fun.
Is there a beginner class?
From time to time, we offer a 3-class series called SoulCycle 101. But if we're not offering it when you're looking to ride - don't worry! We have new riders in almost every SoulCycle class.
How is SoulCycle different from the cycling classes offered at my gym?
SoulCycle is a full body indoor cycling workout. We ride to the beat of the music and incorporate upper body exercises into our workout.
How many calories are burned per class?
It depends on the weight of the individual and the amount of exertion used. Research indicates that on average, indoor cyclists burn from 500-700 calories in a 45-minute workout.
Can I ride if I am pregnant?
We have had many pregnant women who are able to ride right up until their due date, but we recommend you check with your doctor before riding at SoulCycle.
Is there any way to make the seat more comfortable?
As a beginner, the bike and bike seat require a little getting used to. During this phase it sometimes helps to wear padded bike shorts or use a cushioned gel seat. In a short period of time you won't necessarily need either.
Do cycling shoes really make a difference and if so, what type should I get?
Cycling shoes offer a more secure position in the pedals enabling the cyclist to work much more efficiently. Pedal strokes become more powerful and allow you to target the correct muscle groups. We recommend "Look Delta" cleats for our bike pedals, but SPDs will also work.
I am bringing friends with me and it’s all of our first times - do they all need to create accounts?
You can book up to five bikes on one single account, but each rider will have to fill out a New Rider Waiver Form and create an account before they ride. You can do this when you arrive or download the New Rider Waiver Form here. *please note, riders under 18 must have their parent or guardian sign the waiver in person!
Do you have childcare in the studio?
No. Unfortunately, we don't.
Do you offer a monthly membership?
SoulCycle offers a pay-as-you-go system -- that way you're only purchasing classes that you actually use. If you're riding regularly, our larger series offer a price discount. To see our class pricing, click here.
Do you have discounts?
SoulCycle does not offer discounts, but our packages do become less expensive when you buy in bulk. We also offer complimentary Community Rides taught by our instructors in training.
What is your retail return policy?
If you need to return an item, please bring the unwashed, unworn item to a SoulCycle studio within 30 days of purchase for an exchange or Soul credit. Proof of payment must accompany the return. All sale items, water bottles, socks, headwear and underwear are final sale.
How do I get that first time rate because I don't see it online?
The first time rate is available by booking over the phone or in-person at one of our studios. Please note, the Hamptons does not have a first time rate.
How do I use my gift card to purchase a class?
You can enter the gift card code and pin online at check out or use the gift card at one of our studios.
Constructive style, the Studio Manager and Assistant Managers will provide the leadership and vision necessary to ensure that the studio is exceeding our rider’s expectations.