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SOUL WELLNESS

How we're addressing community health concerns.

As always, the health of our SoulCycle community is our absolute top priority. In light of the ongoing Coronavirus (COVID-19) developments, we’re committed to closely following updates and keeping everyone’s health top of mind. We’ll be updating this blog regularly to share the latest information on how we’re keeping our community healthy.



Mar 16, 2020, 5:50pm EST:


Effective March 16, by 8pm local time, we’re closing all studios in the US and Canada. Our UK studios will be closed effective March 17.
This is temporary, and as soon as we feel it’s safe to reopen our doors, you’ll be the first to know.



Mar 16, 2020, 2pm EST:


We are closing all New York, New Jersey, and Connecticut studios effective immediately.


In light of the Coronavirus (COVID-19) developments and state mandates, we’ll be closing these studios as part of our efforts to ensure the continued wellness of our riders and staff.


As soon as we get the all-clear to reopen, you’ll be the first to know. The good news is we have not received any information to indicate that an individual who has tested positive for COVID-19 has been in any of these studios.


If you have a bike booked with us, we’re working to put the class back into your account.



Mar 16, 2020, 2:00am EST:


Studios Update: We are proactively closing our Seattle and LA studios starting Mar 16.


In light of the Coronavirus (COVID-19) developments and guidance from the State of Washington and the City of Los Angeles, we’ll be closing our BLVU, SLUN, UVLG, BVHL, CLVR, DTLA, HLWD, PDNA, WEHO, BTWD, CALA, MLBU, MNBH, SAMO, and WSLK studios as part of our efforts to ensure the continued wellness of our riders and staff.

As soon as we get the all-clear to reopen, you’ll be the first to know. The good news is we have not received any information to indicate that an individual who has tested positive for COVID-19 has been in any of these studios.

If you have a bike booked with us, we’re working to put the class back into your account.



Mar 15, 2020, 11:15pm EST:


Studio Update: We are closing all Massachusetts studios, starting March 16


In light of the Coronavirus (COVID-19) developments and guidance from the State of Massachusetts, we’ll be closing all of our Massachusetts studios (BKBY, BCHL, CNHL, DEDM, PORT), starting Monday, March 16, as part of our efforts to ensure the continued wellness of our riders and staff.


As soon as we get the all-clear to reopen, you’ll be the first to know. The good news is we have not received any information to indicate that an individual who has tested positive for COVID-19 has been in the studio.


If you have a bike booked with us, we’re working to put the class back into your account.


As always, the health of our community is our top priority. If you have any questions or concerns, please reach out to yoursoulmatters@soul-cycle.com and they can help you out as soon as possible.


Mar 15, 2020, 6:00pm EST:


Studio Update: Reopening of PALO, SMTO, & SNJO, starting Mar 16


With continued guidance from county officials across Santa Clara County and San Mateo County around the Coronavirus (COVID-19) developments, we’ll be reopening our PALO, SMTO, and SNJO studios starting tomorrow, March 16.


We’ll be taking additional precautions for our riders and staff by ensuring safe spacing between bikes, as well as including studio staff in the room to clean bikes during class.


Lastly, while we are reopening our studios, all gatherings do pose a heightened risk of COVID-19 transmission. Older adults and individuals with existing health conditions are at particularly serious risk and shouldn’t attend class. We recommend riders stay home if they’re feeling sick. We’ll be honoring all late cancellations for those of you who aren’t feeling well.


Mar 14, 2020, 11:10pm EST:

Studio Update: We are proactively closing our San Mateo, CA studio starting Mar 15.


In light of the Coronavirus (COVID-19) developments and guidance from the County of San Mateo, we’ll be closing our SMTO studio starting Sunday, March 15, as part of our efforts to ensure the continued wellness of our riders and staff.


As soon as we get the all-clear to reopen, you’ll be the first to know. The good news is we have not received any information to indicate that an individual who has tested positive for COVID-19 has been in the studio.


If you have a bike booked with us, we’re working to put the class back into your account.



Mar 14, 2020, 1:35pm EST:

Studio Update: We are proactively closing our Hoboken, NJ studio starting Mar 14 at 2pm.


In light of the Coronavirus (COVID-19) developments and guidance from the City of Hoboken, we’ll be closing our HBKN studio starting at 2pm EST, today March 14 as part of our efforts to ensure the continued wellness of our riders and staff.


As soon as we get the all-clear to reopen, you’ll be the first to know. The good news is we have not received any information to indicate that an individual who has tested positive for COVID-19 has been in the studio.


If you have a bike booked with us, we’re working to put the class back into your account.



Mar 13, 2020, 10:50pm EST:


Studio Update: We are proactively closing our San Jose, Palo Alto, and Los Gatos, CA studios starting Mar 14.


In light of the Coronavirus (COVID-19) developments and Santa Clara County guidance, we’ll be closing our SNJO, PALO, and GATO studios as part of our efforts to ensure the continued wellness of our riders and staff.


As soon as we get the all-clear to reopen, you’ll be the first to know. The good news is we have not received any information to indicate that an individual who has tested positive for COVID-19 has been in any of these studios.


If you have a bike booked with us, we’re working to put the class back into your account.



Mar 13, 2020, 2:30pm EST:


All Studio Update: Moving forward, only odd-numbered bikes (50% of each class) will be available to book.


If you already have a bike booked with us through Monday, Mar 16, please take note of the following updates. Starting Mar 13 at 5pm EST:

  • All odd-numbered bikes will remain booked.
  • All even-numbered bikes will be moved to an odd-numbered bike. If there are no remaining odd-numbered bikes available, we will move you to the waitlist. If you would like to be removed from the waitlist, call or email the studio or cancel on the website/app. All late cancellations will be honored.



Mar 13, 2020, 2pm EST:


Additional updates made to studio process: Hair ties, ear plugs, and gum will be removed from the studios.


Previous updates made to studio process, as a reminder:

  • An update to our sign-in process: The class sign-in sheet will be removed, and front desk staff will sign in for every rider.
  • An update to our class format: The weight series will be removed from all classes.
  • An update to our studio process: Staff will no longer be able to offer courtesy phone-charging behind the front desk.


Mar 12, 2020, 8pm EST:


Studio Update: We are proactively closing our Ardmore, PA studio starting Mar 13.


In light of the Coronavirus (COVID-19) developments, Montgomery County has mandated that all gyms close for 14 days as a precautionary measure. To ensure the continued wellness of our riders and staff, we’ll be closing our ADMR studio.


Once we get the all-clear to reopen, riders will be notified. The good news is we have not received any information to indicate that an individual who has tested positive for COVID-19 has been in our ADMR studio.


If you have a bike booked with us at ADMR, we’re working to put the class back into your account.



Mar 12, 2020, 10am EST:


As we continue to focus on the safety and health of our riders and staff, we’ll be implementing the following preventative measures in all of our studios, effectively immediately and until further notice:


  • An update to our sign-in process: The class sign-in sheet will be removed, and front desk staff will sign in for every rider.
  • An update to our class format: The weight series will be removed from all classes.
  • An update to our studio process: Staff will no longer be able to offer courtesy phone-charging behind the front desk.



Mar 3, 2020, 6am EST:


Please review these reminders and general information regarding health and safety in the studios.


What is SoulCycle doing to keep riders and employees healthy?

  • We are using a EPA-approved cleaning solution for all studio cleaning needs.
  • Alcohol-based hand sanitizer and wipes are available to our riders at the front desk and around the studio for easy access and convenient use.
  • We will continue to follow updates and protocol suggested by the CDC, Department of Public Health, and other credible agencies to best ensure the safety of our riders.


What can you do to keep yourself and your SoulFam healthy?

There are everyday preventive actions recommended by the CDC that we each can take to help limit the spread of respiratory diseases, including:

  • Stay home if you’re feeling sick. We’ll be honoring all late cancellations for those of you who aren’t feeling well. Call your studio or email yoursoulmatters@soul-cycle.com if you need to cancel or reschedule.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer.

We appreciate your attention and precaution. If you have any questions or concerns in the meantime, we’re always here for you—just reach out to us at yoursoulmatters@soul-cycle.com.


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