All customers and visitors to www.soul-cycle.com
(the "Website") are subject to SoulCycle Holdings, LLC ("SoulCycle") Terms and Conditions
as expressed below.
SoulCycle's Terms and Conditions were developed to ensure that our customers are using our facilities and services with due regard to their rights and the rights of other users, and in conformity with SoulCycle's standard and current procedures, rules, regulations and requirements. By accessing, browsing and/or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and to comply with all applicable laws and regulations. If you do not agree, do not use this Website.
In order to make a reservation, you must first own a series (group of classes).
To buy a series, you can either sign up here for a username and password
and purchase a series online, or if you
already have a username and password, click login to
buy a series and make your reservation.
You should be aware that series expire and class and future series prices are subject to change. We accept Mastercard, Visa, American Express and Cash. You can reserve classes up to 1 week in advance (Monday thru the following Monday) but not later than 2 hours prior to class time. Click for online reservations. Deadlines apply regardless of available functionality.
Your credit/debit card will be charged for your order when you submit your reservation. SoulCycle will not process reservation charges that use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs. If you fail to pay any fees or charges when due, services or privileges may be suspended or terminated. You shall be responsible and liable for any fees, including attorneys' fees and collection costs, that SoulCycle may incur in its efforts to collect any unpaid balances from you.
We work to protect the security of your information during transmission by using
Secure Sockets Layer (SSL) software, which encrypts information you input. We
reveal only the last five digits of your credit card numbers when confirming
an order. Of course, we transmit the entire credit card number to the appropriate
entities for order processing.
It is important for you to protect against unauthorized access to your password and to your computer. If you use this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Be sure to sign off when finished using a shared computer.
Registration of minors (12-18) must be completed in person at one of our studios with a parent or guardian. Minors over the age of 12 who have submitted a participant/registration waiver signed by a parent or guardian may sign up for classes online. If we discover that personal information has been submitted by a minor without a signed participant/registration waiver, we will delete such information promptly. SoulCycle does not seek or share personal information from minors through this website.
SoulCycle reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. When you visit SoulCycle or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies," and we obtain certain types of information when your web browser accesses SoulCycle.
In order to cancel a SoulCycle class, you must unreserve by 5PM the previous night. Once your bike is cancelled, the class will be returned to your series to be used at a future date; the class is not refunded. If you haven't cancelled your bike by 5pm the night before, your scheduled class will be charged to your series.
You can cancel your reservation in the following ways:
1) Log into your account and, next to the class you wish to cancel, press "unreserve."
2) Call the studio where you're booked to cancel the class for you.
|SOUL WEST 77||212.787.1300|
|SOUL EAST 83||212.639.1300|
|SOUL UNION SQUARE||212.208.1300|
|SOUL EAST HAMPTON||631.324.6600|
|SOUL WATER MILL||631.324.6610|
|SOUL SHORT HILLS||908.206.1300|
|SOUL 19TH ST||212.876.7685|
|SOUL E 63||212.996.1300|
Please note, in fairness to all our customers, BIKES WILL BE RELEASED 4 MINUTES BEFORE CLASS BEGINS.
FOR RIDERS RUNNING LATE: We ask that you call the studio to let us know you are on the way. The front desk will hold a reservation for up to 10 minutes after class begins though we cannot guarantee you will be given the bike you signed up for. Riders who are more than 10 minutes late will not be admitted into class as it is too disruptive.
FOR RIDERS LEAVING EARLY: If you're planning on leaving early, we kindly request that you tell the instructor ahead of time.
By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the “Classes and Facilities”) of SoulCycle Holdings, LLC and its subsidiaries (collectively, “SoulCycle”), I hereby acknowledge on behalf of myself, my heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in indoor cycling and exercise equipment in association with the Classes and Facilities. I acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. I also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death. I have read and thoroughly understand the SoulCycle Bike Safety Instructions that are posted on SoulCycle’s website (www.soul-cycle.com), a hard copy of which was also provided to me by SoulCycle staff. At all times, I shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to me by staff. If in the subjective opinion of the SoulCycle staff, I would be at physical risk participating in SoulCycle’s Classes, I understand and agree that I may be denied access to the Classes and Facilities until I furnish SoulCycle with an opinion letter from my medical doctor, at my sole cost and expense, specifically addressing SoulCycle’s concerns and stating that SoulCycle’s concerns are unfounded. In consideration of being allowed to participate in and access the Classes and Facilities, I hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by me in relation to the Classes and Facilities, (2) release, indemnify, and hold harmless SoulCycle, its direct and indirect parent, subsidiary affiliate entities, and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the Classes or use of the Facilities, and (3) represent that I (a) have no medical or physical condition that would prevent me from properly using any of SoulCycle’s Classes and Facilities, (b) do not have a physical or mental condition that would put me in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. I acknowledge that if I have any chronic disabilities or conditions, I am at risk in using SoulCycle’s Classes and Facilities, and should not be participating in any Classes.
SoulCycle makes no representations whatsoever about any other website which you
may access through this one. When you access a non-SoulCycle website, even one
that may contain the SoulCycle logo, please understand that it is independent
from SoulCycle, and that SoulCycle has no control over the content on that website.
In addition, a link to a non-SoulCycle website does not mean that SoulCycle endorses
or accepts any responsibility for the content, or the use, of such website. It
is up to you to take precautions to ensure that whatever you select for your
use is free of viruses, worms, trojan horses and other items of a destructive
Intellectual Property Rights SOULCYCLE and the SOULCYCLE Logo are service marks, trademarks, and/or trade dress of SoulCycle or otherwise proprietary to SoulCycle and may not be used by you for any reason other than as expressly permitted by these terms. All Website content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, SoulCycle. You have the right to view, electronically copy, and print in hard copy portions of this Website for the sole purpose of making class reservations or other personal use. Any other use of materials on this Website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of SoulCycle, is strictly prohibited. You acknowledge that SoulCycle and/or third-party content providers remain the owners of all Website material and that you do not acquire any of those ownership rights by downloading, copying or using any such material in accordance with these Terms and Conditions. SoulCycle discontinue or remove the Website or any portions thereof or discontinue your right to use the Website or any portion hereof at any time.
IN NO EVENT WILL SOULCYCLE BE LIABLE FOR ANY DIRECT,
INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES RESULTING FROM YOUR USE OF THIS
WEBSITE, OR ON ANY OTHER HYPER LINKED WEBSITE, INCLUDING, WITHOUT LIMITATION,
ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR
INFORMATION HANDLING SYSTEM OR OTHERWISE, INCLUDING ANY CLAIMS WAIVED BY YOU
CLAIMS PREVIOUSLY IN THIS AGREEMENT EVEN IF WE ARE EXPRESSLY ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES. ALL INFORMATION IS PROVIDED BY SOULCYCLE
ON AN "AS IS" BASIS ONLY. SOULCYCLE PROVIDES NO REPRESENTATIONS AND WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR
PURPOSE, MERCHANTABILITY AND NONINFRINGEMENT.
Choice of Law This Website, and your use hereof, is governed by the laws of the State of New York, without regard to New York's choice of law provisions, and any claim arising out of your use of this Website must be brought in New York.
Revised Terms and Conditions SoulCycle may at any time revise these Terms and Conditions by updating this posting. By using this Website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms and Conditions to which you are bound.
+ = click to expand